Where is Milligram based?
Our entire operation is based in Melbourne, Australia. Our head office is in Collingwood, just off the iconic Smith St, and all orders ship from our warehouse in West Footscray.
Can I shop in person?
We've now got six locations in Melbourne and two in Sydney, with more to come. Check out our Stores page for locations and opening hours (including public holidays).
When will my order ship?
We're always working to get your orders on their way to you as quickly as we can. Express Post orders will typically leave the warehouse in 1-2 business days, while Standard Shipping orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. Premium gets priority dispatch, and leaves the warehouse the same or next business day. You'll get a notification when your order has started its journey so you can track its progress.
When will my order arrive?
For orders shipping to Australian addresses, allow 2-5 business days for it to arrive. Most of our orders will ship with Australia Post's eParcel service, so you'll be able to track it once it leaves our warehouse, and that service will give you a more accurate estimate for when your order might arrive. If you need your order quickly, you can select Express Post at checkout, which will usually be delivered in 1-3 business days (depending on where in Australia it's going). For larger items, we may use other courier services, and we'll provide tracking for those deliveries when the order leaves our warehouse.
Melbourne Metro customers can also select our Same Day courier service for orders placed before 1pm weekdays. Same Day orders are delivered between 6pm and 9pm, so they're best-suited for residential addresses.
For addresses outside Australia, please allow 2-4 weeks for orders to arrive. International orders are shipped with Australia Post, and this service includes tracking, so you'll receive a more accurate estimate when your order leaves our warehouse. Milligram is not responsible for any customs requirements when your order reaches its destination.
Can you leave my order outside my door?
We now send all our Standard and Express Post parcels with Safe To Leave authority, so Australia Post can do contactless deliveries. If you'd prefer the security of a signature, you can change the setting on your delivery through the AusPost app.
Where do you ship to?
Milligram ships around Australia and to countries all over the world, including the New Zealand, USA and Canada, Mexico, Hong Kong, Japan, South Korea, Singapore, Malaysia, Germany, Sweden, Greece, Spain, Belgium, Brazil and Israel.
What payments do you accept?
Milligram accepts Credit Cards (Visa, Mastercard and AMEX), Paypal and AfterPay.
How long do personalised orders take?
Each customised pen and notebook is created when you order, so this can add some extra shipping and handling time. We recommend allowing an extra 3-5 business days for your personalised order to be on its way to you.
When can I collect my order?
Click & Collect orders are typically ready within 1 business day. while Ship to Store orders can take 3-7 business days to transfer your products to the selected store. In both cases, we will notify you via text message or email when your order is ready to collect, so hold off until you get confirmation that your order is ready.
What can I order via Click & Collect?
Anything that's in stock at your selected store will be available to order via Click & Collect. If your selected store has very low stock levels you will be prompted to have the item shipped to store. If you're desperate for your stock quickly we recommend calling the store!
What's the difference between Click & Collect and Ship to Store?
Click & Collect draws on the range each store has in stock – if your preferred store has what you're after in stock, you can place a Click & Collect order and it will be ready to collect within 1 business day.
If what you want isn't in stock (or in very low stock) at your preferred store, but we have some at our warehouse, you can place a Ship to Store order and we'll get your items delivered to the store for you. This can take between 3 and 7 business days.
Can I pick up part of my order now and have the rest sent to the store?
If you want to pick up some items straight away, but some will need to be shipped to the store, we recommend placing separate orders – one for the items that are currently in stock, and one for the items to be shipped.
Alternatively, you can call the store to arrange a pick up and pay when you arrive.
Can I get an item moved from one store to another, or shipped directly to me?
Unfortunately, we are not able to home-deliver orders from stores, nor can we move stock between our physical stores.
What if all or part of my order isn't available?
Though we try to ensure accuracy as best we can, our system may be showing an inaccurate stock on hand. If your chosen store doesn't have the stock required to fulfil your order, you'll be notified by text message and email within the business day.
How much does Click & Collect cost?
Click & Collect and Ship to Store orders have no cost or minimum spend.
How can I return an order?
Every time you shop at Milligram, you're covered by our Simple 100 Day Return policy. So if your purchase isn't exactly what you had in mind, check out our Returns page for more information on how to start the return process.
Can anyone join Friends For Life?
Anyone in Australia or New Zealand can join the Friends For Life program.
How do I join Friends For Life?
If you are an existing customer or email subscriber you are already part of the program! If you have not previously signed up, you can sign up in-store or online here.
To sign up for Friends For Life, you must provide a unique email address.
How can I check my loyalty status?
You can login to your account here at any time to see your status and see how far away you are from reaching the next tier.
Is there a Friends For Life loyalty card?
As part of our commitment to reduce our carbon footprint and be a sustainable brand, the Friends For Life program is all online - no card needed!
Can someone else be included on my Friends For Life account?
Each individual needs to have their own account. This will ensure that you can also receive benefits based on your purchases and that we keep your personal information safe.
If I shop online and in-store do all the purchases go on my account?
Yes, all purchases made at milligram.com and at any Milligram stores are linked to the same Friends For Life account.
Can I update my email address on my Friends for Life account?
Please get in touch with our customer service team and they will be able to assist you!
What are the Friends For Life tiers and how do they work?
The Milligram Friends For Life program has three tiers.
PEN PALS – 0-$199.99 SPEND OVER 12 MONTHS
Nothing’s more exciting than making new friends.
Get exclusive content and offers delivered to your inbox and invitations to our in-store events. And we’re the kind of friend that never misses a birthday, so you can count on a note (plus a little something extra) from us on your special day.
BESTIES – $200-$399.99 SPEND OVER 12 MONTHS
As well as all the exclusive offers, invitations and special birthday love, we treat our Besties to a welcome gift, plus vouchers throughout the year just to say ‘thank you for being a friend’.
FRIENDS FOREVER $400+ SPEND OVER 12 MONTHS
We’ve saved the best for last – our Friends Forever deserve nothing less.
On top of all the other goodies that come with being our friend, Friends Forever get a mates-rates discount on every purchase, plus upgraded welcome gifts and vouchers.
How do I maintain my Friends For Life tier?
Once you reach a Friends For Life tier, you'll enjoy the benefits for 12 months unless you spend enough to move up to the next tier sooner. You will then enjoy those benefits for twelve months!
Upon your Friends For Life anniversary date i.e. the end of the 12-months, we'll review your Friends For Life spend and automatically set your Friends For Life tier.
What is a Friends For Life Anniversary Date?
Your anniversary date is 12 months from the date you reached your current Friends For Life tier. When logged in, you can view your anniversary date here.
What gifts will I get?
We put together a very special gift for our Besties and Friends Forever. The gift changes periodically so we can’t tell you what it will be, but you will receive an email 1 week after you tier up to let you know that your gift is ready to collect! If logged in, you can redeem online. You can also redeem in store.
How do I receive my gift?
You'll receive an email letting you know when your gift is ready to claim. You can simply pop into your nearest Milligram store to collect your gift (no purchase necessary), or you can redeem it online with a purchase – once you log in, you will be prompted to add you Friends For Life gift to your cart.
You have 3 months to redeem your gift.
What is the biannual voucher?
Twice a year, our Besties and Friends Forever will be offered an exclusive voucher (value is dependent on your level). There is no minimum purchase to use your, but it must be redeemed within 14 days.
What is the birthday discount?
The birthday discount will be a one-time-use 20% off discount code. This code can be used online or in-store and will be sent to you one week before your birthday. It will expire after 14 days and cannot be used in conjunction with any other offer.